Article
Fintech

Juspay wants to be everywhere in payments, which is exactly the problem

The Bengaluru firm built a business on being neutral plumbing. Then it started competing with its own partners.

by TechDefused Newsroom
The image shows a line of shoppers pushing shopping carts down a corridor in a retail space. The view focuses on the backs of the shoppers as they navigate the smooth, tiled floor. — Credit: Photo by Adrien Delforge on Unsplash c Photo by Adrien Delforge on Unsplash

Juspay has spent 14 years selling the same promise: faster checkouts that do not leak money to fraudsters.

The company now processes more than 300 million transactions a day, with annualised payment volume past $1 trillion, and raised $50 million from WestBridge Capital in January at a $1.2 billion valuation.

That followed a $60 million Series D in April 2025 led by Kedaara Capital, with SoftBank and Accel along for the ride.

The pitch is neutrality.

Juspay's orchestration layer routes transactions across gateways, tokenises cards and grinds out success-rate improvements, sitting between merchants and everyone else in the stack.

Sheetal Lalwani, the co-founder and chief operating officer, describes the business as split roughly between merchant orchestration and bank infrastructure, a mix that determines how hard the company can push conversion gains before fraud controls start biting.

Then Juspay won payment aggregator approval from the Reserve Bank of India and launched HyperPG, its own gateway.

At that point the neutral plumbing became a competitor, and PhonePe, Razorpay, Cashfree and Paytm reportedly pulled support in early 2025.

Losing four of India's largest payment companies at once is not a rounding error, and it complicated the fundraising that followed.

Juspay has been rebuilding since, adding customers including Flipkart's super.money and pushing into the EU, UK, US, Middle East and Latin America.

It is also profitable, which is rare in the category, posting $14 million of profit on $61 million of revenue in the last financial year.

The open question is whether merchants abroad will buy neutrality from a firm that already broke it once at home.

by TechDefused Newsroom