Sony has published a patent for a cloud-connected system that monitors its devices, diagnoses software faults, writes repair code and deploys the fix on its own.
The filing covers PlayStation consoles and other Sony products, among them phones, televisions and headsets.
It describes doing away with ticketed support by letting a remote agent mend problems before users ever see an error message.
Sony filed the application in March 2025, and the publication appeared this month, placing it in a run of 2026 filings that push AI deeper into support and gameplay.
How it would work
The system leans on large language models, the AI that generates text and code from a prompt, to produce its diagnostic code.
That code would then run on live consumer hardware to carry out the repair.
The appeal is obvious: a fault caught and cleared in the background costs the user nothing and Sony no support call.
Where it could go wrong
The catch sits in the same automation.
Commentary in the filing notes warns that the proposal lacks detailed safety guardrails, and that an automated fix could brick a device, or create a physical risk, if it mishandles how the hardware behaves.
Code written by a language model and pushed to devices in the field also raises the question of how each fix is checked, and how it is rolled back when it fails.
Still on paper
For now the idea is a patent, not a product.
The filing frames it as a research-stage approach to automated remote repair, which leaves open whether Sony ever ships it.
